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News of  May 30, 2001

"Gold" and "Bronze": J.D. Power and Associates Plant Awards for Europe go to BMW Plants in Munich and Dingolfing

BMW plant in Munich

Photo: BMW

Munich, Germany - This year´s result of the J.D. Power and Associates study on the quality of auto plants once again testifies to the first-class quality standard of BMW production. The "Gold Plant Quality Award in 2001 goes to the BMW plant in Munich. Additionally, for the fourth time in a row and for the fifth time overall, the BMW Dingolfing plant receives a Plant Award, this time in bronze.

Thus, the result bears witness to the high quality standard of BMW automobiles. In the automotive industry, the J.D. Power and Associates study is considered to be the leading quality standard worldwide. As part of this study, the U.S. market research institute "J.D. Power and Associates" looks at the number of quality deficiencies during the first three months after a customer has bought a new car. The two BMW plants and the BMW plant in Regensburg, which placed fifth this year, are scoring far better than the industry average.

Volume Production Quality

The universally acknowledged quality of BMW automobiles by now has a long-established tradition. For it is not only this year´s first place for the BMW Munich plant that reflects the production expertise and excellence of BMW. It is also and especially the numerous J.D. Power and Associates awards received by the three Bavarian auto plants in Munich, Dingolfing and Regensburg that speak for themselves. Moreover, the numerous awards won by several BMW plants testify to the consistent quality of the production network within the BMW Group. To Dr. Norbert Reithofer, Vice President Manufacturing of the BMW Group, the new awards are a consistent consequence of the quality efforts expended by the whole workforce in the BMW production network and the R&D departments: "In addition to the staff of the top-ranking plants in Munich and Dingolfing, I expressly congratulate the entire workforce of the BMW Group for its outstanding quality work. The results are yet again an example of our production expertise and command of complex workflows." Based on vehicles of the current model year, J.D. Power and Associates examines 135 potential problem areas in nine different vehicle areas. This year, the lowest number of deficiencies in all 21 production facilities audited is found in the BMW Munich plant. Dr.Reithofer: "In the last analysis, the winners are our customers. And their trust and confidence in our products is an obligation on us to press on with our commitment to quality."

The positive showing of the BMW plants is also reflected by the ratings of BMW cars in the J.D. Power and Associates Award. Thus, the BMW 5 and 7 Series produced at the Dingolfing plant have clearly improved over the previous year. Also the BMW 3 Series finished on a high level. In each of the categories "Entry Luxury, Mid Luxury, and Premium Luxury, BMW is rated as the best German manufacturer.

(May 22, 2001)

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