- Lead of all program
management activities
within OnStar Europe
(obtain project approvals,
establish project plans,
schedules, tracking of
project related activities
and budget, etc.)
- Establish and implement
guidelines to track the
project progress as well as
quality of the work done
- Work with business units
within Opel, Vauxhall,
Saab, other Automotive and
non-Automotive alliances
on program and quality
management related
subjects
- Advice OnStar Europe
business functions on
program and quality
management related
subjects
- Lead the development and
implementation of quality
management systems into
the OnStar service center,
and the OnStar
organization as well as associated data content
and service
|
- Lead the development
and implementation of
work-flow processes into
the service center as well
as the OnStar Europe
organization
- Establish and implement
quality guidelines to track
the quality (service level
agreements) of self
provided and outsourced
services as well as the
data content
- Conduct audits at OnStar
partners as well as
manage audits of the
OnStar Europe
organization
- Manage and obtain
certification (e.g. ISO,
QS) of the OnStar Europe
organization
- Direct service and content
providers to implement
and support OnStar
quality guidelines
- Liaise with various
business functions within
GME to implement the
OnStar Europe quality
management system
- Management of resources
in the area of quality and
program management
|
- University degree in
electrical / mechanical /
economical (engineering
and management)
engineering and / or MBA
- 5 to 7 years working
experience in the industry
- PC / Internet experience
- Experience in quality
management systems
- Experience in auditing
- Experience in program
management
|
